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REFUND POLICY
A legal disclaimer
At Lunar Harvest, everything we make and carry is thoughtfully prepared, packaged, and selected for you. Because many of our products are freshly made or perishable, we are unable to accept returns on food items.
Food & Bakery Items
All food and bakery sales are final. We are unable to accept returns or exchanges on bread, baked goods, prepared meals, or other food products.
If there is an issue with your order—such as an incorrect item, missing item, or a product that arrived damaged or was not up to our usual standards—please contact us within 48 hours of pickup or delivery. We want you to love what you receive and will work with you to make it right.
Candles, Home Goods & Other Non-Food Items
Unused and unopened non-food merchandise may be returned within 14 days of purchase with proof of purchase. Items must be in their original condition and packaging.
Used candles cannot be returned based on scent preference. However, if your candle arrives damaged or has a manufacturing issue, please contact us within 7 days so we can help.
Online Orders & Cancellations
If you are ordering non-parishable items from our online store, please contact us within 24 hours of purchasing your item.
Pre-Order Pick Up & Delivery Orders
Because many Lunar Harvest items are made or prepared specifically for your order, cancellations must be requested before the applicable preorder deadline. Once the preorder window has closed or your order has entered production, we are unable to guarantee a cancellation or refund.
Damage or Incorrect Orders
Please contact us with your order information and, when applicable, a photo of the item. Approved refunds will be returned to the original method of payment.
Questions or concerns? Please reach out—we're always happy to help.